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Training overview

Our Services at a Glance 
How C&C Empathy Training Ltd can help your training needs

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Studying Online

E-learning Solutions

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Immersive e-learning programmes designed to support ongoing reflection, learning and development, allowing individuals to engage with the learning at their

own pace.

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In-house Training

 

Tailored sessions delivered for your organisation, in person or virtually, designed around your challenges and your people.

 

Explore our core programmes, conference speaking and advisory work below.

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Public Sessions

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Open CPD sessions for individuals and small groups, offering a powerful, shared learning experience across organisations.

Take a look at what’s coming up.

Training & Development

How we can support you

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  • Inspiring, empathy-centred training that builds compassionate engagement, psychological safety and a just, learning culture

  • Opportunities to connect, reflect and engage on a deeper level, whether through live sessions or e-learning

  • Support to humanise processes, improve experiences and strengthen staff wellbeing

  • A thought-provoking, motivational speaker to bring a human perspective to your conference or event

 

Whatever sector you work in, we work with you to understand what’s needed and shape the right approach.

 

This is an overview, but our training is all about being human, with a personal touch.
So if you’d like to explore what might work for you, feel free to get in touch and speak to Carolyn directly.

Our core programmes
Training and Development Workshops
Full or half day sessions for groups of 8 to 20 people

Training
&
Development workshops

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Booking development training with C&C Empathy Training gives your organisation thought-provoking, interactive and immersive sessions. Carolyn facilitates the training day, providing her unique, powerful and authentic approach to learning. 

Benefits of workshops:

 • Intensive and interactive in a small, supportive learning environment, with all voices heard

•  In-depth narrative-based and experiential learning and evaluation, creating a greater chance of        long term behavioural culture change and well being

 • Assists with team building and challenging biases, particularly with multidisciplinary teams
 • Follow up support email within one month of training

“I really enjoyed having Carolyn come in to present her own personal experience of empathy which resonated well with our teams. It was refreshing to not only hear from outside of our sector, but also from someone who lives and breathes the subject they are talking about. Our teams found the day valuable and took a lot away from the session to explore the role of empathy in their own areas.”
Lee O’Neill, Customer Experience Implementation Specialist, TUI

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COMPLAINTS & INCIDENTS 

Healthcare
Other sectors
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EMPATHY E-LEARNING

Healthcare
Other sectors
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RECOGNISING EMOTIONAL RESILIENCE

Healthcare
Other sectors
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PATIENT & STAFF INVOLVMENT (PSIRF TRAINING)

Healthcare
Other sectors
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BRIDGING CIVILITY

Healthcare
Other sectors
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EMOTIONAL INTELLIGENCE

Healthcare
Other sectors
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IMPLEMENTING THE DUTY OF CANDOURWITH EMPATHY

Healthcare
Other sectors

Conference speaking

Motivational and human focused presentations on empathy and emotional awareness, well being and compassion, tailored to fit into multiple conferences. Carolyn Cleveland can provide sessions and chair conferences, that engage participants.

 

Example conferences that Carolyn presents at include:

  • The wonder of the heart

  • Bridging Empathy, emotional awareness and civility under pressure

  • Civility 

  • Patient safety/experience - linking to PSIRF 

  • Meaningful and compassionate engagement

  • Leadership and creating an ethical culture

  • Complaints/Incidents - The new Complaints Standards

  • Inquests - the importance of being non-adversarial

  • Overcoming adversity and recognising our resilience

  • Customer experience/care and quality.  

  • Duty of Candour - remembering the person in the process

  • Martha's Rule -  emotional and psychological factors in communication for caregivers and staff

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Bring a unique, motivational and human element to you conference that brings empathy and experiences to life, promotes well being and compassionate practice. 

Acting as a consultant on an ad hoc basis to provide tailored made solutions for the embedding of a more focused empathetic approach within the target organisation.


• Facilitate the knowledge transfer to enable the skill set of authentic empathy training to be transferred to in-house training facilities. Using an initial C&C Empathy Training workshop followed by facilitating and advising on tailored made training for the organisation to run. Collaborating with and supported by C&C Empathy Training to achieve meeting learning objectives.

• Report analysis and additions to support empathically focused policies and culture.
• Develop and facilitate tailor-made training to deal with specific issues that affect a particular organisation for example legal/healthcare/public services/customer service. To be delivered by C&C Empathy Training.

 

For consultancy work specific to healthcare, the Duty of Candour, patient engagement and restorative just and learning culture, C&C Empathy training works closely with Peter Walsh, former CEO of AvMA and independent consultant and trainer. Find out more about what we can offer you on that specific page.

 

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