Latest News from the Empathy Envoy blog

Here are the most recent posts from the Empathy Envoy Blog
You can click on any post title to go directly to the original post.

This is their world: Medical school course offers students a glimpse at the roots of their patients’ problems
Posted on Thursday July 19, 2018

In 2011 and I was working at a further education college with students with profound learning disabilities. One morning, we were having a staff meeting and it was stated at this meeting that the principle of the college was taking a hard line with attendance across the entire college. Any student that arrived even a … Continue reading This is their world: Medical school course offers students a glimpse at the roots of their patients’ problems Click here to continue reading

Doctors giving empathic statements, allowing time for family members to respond were more likely to learn important information.
Posted on Monday July 09, 2018

In a qualitative study of 68 pediatric intensive care consultations with 179 family members, to address the question: ‘When doctors attend to family emotions, how does it influence ensuing communication?’ found that using empathic statements gained important information. Giving time for family responses (coded as an unburied response), rather than just burying empathy in a mass … Continue reading Doctors giving empathic statements, allowing time for family members to respond were more likely to learn important information. Click here to continue reading

News: Government and Ombudsman must improve handling of NHS complaints
Posted on Tuesday May 01, 2018

The Government needs to take action to improve the NHS complaints system, properly investigate cases of historic injustice and modernise the legislation for England’s Ombudsmans’ services, the Public Administration and Constitutional Affairs Committee (PACAC) says. Read the report summary Read the report conclusions and recommendations Read the full report: PHSO Scrutiny 2016-17 The Parliamentary and … Continue reading News: Government and Ombudsman must improve handling of NHS complaints Click here to continue reading

Interview with an emergency doctor about his search to find his empathy again – a humbling read
Posted on Thursday April 26, 2018

Dr Brian Goldman, an emergency room physician, at Toronto’s Mount Sinai Hospital, always felt himself to be a thoughtful doctor, that was until, 30 years into his career. Goldman, accused by the loved one of an elderly patient, of being unkind, found himself in the position of wondering if this was the case? He subsequently did … Continue reading Interview with an emergency doctor about his search to find his empathy again – a humbling read Click here to continue reading

5 tips to embed empathy into an organisation and health/social care and medico-legal specialist empathy training
Posted on Thursday April 19, 2018

5 tips to embed empathy into an organisation from a study by Business Solver, a USA based organisation.  Click on this link for health/social care and medico-legal specialist empathy training, or see details below. Mind the Gap Recognize the challenges facing job roles and levels, and how the gap between what employers think about workplace engagement … Continue reading 5 tips to embed empathy into an organisation and health/social care and medico-legal specialist empathy training Click here to continue reading

News: Government to protect NHS whistleblowers from employment discrimination
Posted on Monday March 19, 2018

Empathy and emotional awareness within the field of NHS complaints, quality, patient safety, and leadership are the essence of my lived and breathed work. Coming from a counselling background but significantly following the loss of a 15-year-old child in a hospital, I now train healthcare and legal professionals on many aspects of what gets in the … Continue reading News: Government to protect NHS whistleblowers from employment discrimination Click here to continue reading

News: Trusts have improved because they have strong, visible leaderships that is compassionate and inclusive, says Dr. Paul Lelliot, deputy chief inspector of hospitals
Posted on Friday March 16, 2018

 Strong leadership is vital to deliver improvements in mental health trusts, according to the CQC. As they call for improved leadership. The commission has today published a report exploring how seven NHS mental healthtrusts have made significant improvements in the quality of care. It found that there were common themes driving improvement across the featured trusts, with … Continue reading News: Trusts have improved because they have strong, visible leaderships that is compassionate and inclusive, says Dr. Paul Lelliot, deputy chief inspector of hospitals Click here to continue reading

News: Nursing Times highlights a ‘bullying culture’. Managing harmful behaviour.
Posted on Thursday March 01, 2018

An article published in the Nursing Times talks of a ‘bullying culture between accident and emergency department nurses at a hospital trust in Merseyside has led to “tribal divisions” between staff and has been perpetuated by bosses failing to intervene, an independent report has found’. It goes on to say…. ‘The behaviour has been going … Continue reading News: Nursing Times highlights a ‘bullying culture’. Managing harmful behaviour. Click here to continue reading

“You’re the best physician I’ve ever worked with.”
Posted on Thursday January 25, 2018

Oncology fellow at Duke University Medical Center, Jeremy Force, who had never met this particular female patient but, was assigned to stop by her room to discuss her decision to enter the hospice. Having just attended a course on using empathy to benefit clinical outcomes through understanding patient stories, Force used new found skills to try … Continue reading “You’re the best physician I’ve ever worked with.” Click here to continue reading

Empathy: The soft skill that gets hard results
Posted on Monday January 08, 2018

Empathy has long been embedded in counselling practice and as such not always been given the credit as the powerful attribute it should. Along with the battle to get mental health taken seriously, despite overwhelming evidence, both for individuals psychological well-being, but the economic workforce of having people off ill when it all gets too … Continue reading Empathy: The soft skill that gets hard results Click here to continue reading