More about Carolyn
C&C Empathy Training trains and advises Boards and Leadership Teams, Complaints and Patient Experience Teams, Serious Incident Investigators and front-line staff, in both health and social care and other organisations wishing to bring a more empathic approach into their daily practice or workforce and improve results. Those working with C&C Empathy Training are supported and empowered to promote and consider psychological well-being of all those involved with communication.
Carolyn's concept, is embedded not only an academic background, but in her experiences of the benefits and damage caused by the presence or absence of empathy. She candidly leads through example, unafraid to focus on her own challenges over the years, and drawing on them to give credibility to her training and through sensitivity, humour and thought provoking material encourages those she works with adopt this human focused approach and manage their own well-being..
Carolyn is passionate about promoting long term change through her training and advisory roles. By humanizing systems and empowering staff to support both themselves, colleagues and the service user, through understanding the role that empathy and emotions play in communication,Carolyn supports individulas and organisations to asses their behaviour, culture and results and how empathy and emotional development can be positively imparted in practice and to the benefit of service users. C&C Empathy Trainings' concept and tool kit of an SPC ® (Safeguarded Personal Communication) and SPR ® (Safeguarded Personal Resolution) provide individuals and organisations a focus on understanding and achieving empathic communication.
Carolyns vison for promoting empathy in the work place is driven through her Empathy Envoy Register ® to build support for staff well-being and further research market need. This has lead her to develop the Designated Empathy Envoy ® to help organisations translate importnat business goals into human focused initiatives.