Putting psychological well-being at the heart of leadership, complaints, and communication.
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Carolyn is an authentic development coach and Founder of C&C Empathy Training, providing specialised training and conference speaking within, leadership, serious incidents and complaints, inquests and communication settings, to empower professionals to safeguard well-being, understand emotional motivations in behaviour and prevent prolonged psychological harm to both service users and professional.

Whether you need to promote cultural change or provide better customer experience, the training model, LEED Communications Programme® (Learning Empathy & Emotional Development) creates the optimum environment for positive behavioural change and customer experience. with multiple formats available.

Whether looking at leadership, complaints or challenging communication settings, Carolyn, takes you on a human focused, thought provoking journey, bringing an authenticity to the learning taking place for health professionals and legal teams, with well-being sitting at its core. With a strong psychological therapies influence from Carolyn’s counselling and psychology background, staff are supported to understand, develop and apply empathy and their own emotional awareness.

With the use of real life scenarios and in depth personal narratives, empathy and emotional awareness gets pulled out of the text book and into real life. Suitable for executive level/leadership team, frontline staff, clinical and legal teams, Carolyn challenges thinking with professionals, in a unique way to empower them to meet the emotional needs of all involved. Professionals gain understanding of how emotions and biases, including their own and organisationally, drive behaviour and impact on outcomes.

Organisations can work to promote psychological well-being and long term cultural change in line with person focused government recommendations, CQC and Department of Health directives.

See our little video on A Journey Through Complaints Using Empathy


Carolyn's fun look at empathy: My honest poem on empathy

As an established speaker, Carolyn also delivers motivational and inspirational speaking, in many sectors, on overcoming diversity, digging deep and not losing that happiness and sense of meaning in life.DOWNLOAD a printable brochure of how Carolyn and C&C Empathy Training can work with you HERE

Email her on carolyn@cc-et.co.uk to discuss further.

"Throughout a twenty year career in handling difficult conversations I have never felt as inspired as I did hearing Carolyn speak. Her ability to create an environment where we can fully understand the power of empathy and its effects on both us and our service users is both exceptional and important in equal measure. The perspective, understanding and skills I have gained from this training will be used to enhance our organisational approach to handling difficult conversations and improve how we respond to the emotional needs of our users. Carolyn's training combines significant professional and academic expertise with a truly delightful personality set against the backdrop of heart breaking tragedy. I feel confident in saying that we can all learn something deeply important from her both professionally and personally. I am incredibly grateful to have crossed her path." Keir Gill, Senior Manager, Compliance and Improvement. Arts Council England. (January 2017)